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Sage MAS
90 and Sage MAS 200 Software - Web Support
You
need help, you have deadlines, and you run into a wall. You are
possibly already a little stressed and frustrated prior to dialing
the phone for tech support. At this point you need your problem
solved timely and as painlessly as possible. DONE!
Team
Alliance has invested in an “INTERNET COLLABORATION”
technology infrastructure. What this means is we can take over your
computer via the internet and solve your problem as if we on-site!
We can see your screen, you can see our screen, we can transfer
files, and we can even work with multiple employees at different
locations. This resolves the frustrating communication challenges
that the telephone support poses and allows us to be closer.
Believe
me when I say this is better than PC anywhere! PC Anywhere allows
us to only connect to a computer that has PC Anywhere loaded on
it. Our tool will allow us to connect to any machine in your company
(you have to first give us permission) and we can work with multiple
employees at multiple sites simultaneously.
Having
problems is still frustrating but we have taken the pain out of
the resolution process.
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